Smartphone remote diagnostic
Sending products to service can be one of the most frustrating experiences consumers go through, mainly due to the disruption it causes to their daily lives. Regardless of whether it’s their car, TV set or smartphone, the main causes for frustration are the lack of alternatives for the duration of the service and the waiting time.
With today’s fast technological advancements, support companies / departments need to keep pace with customer needs and expectations. Recent studies show that 64% of customers expect companies to respond and interact with them in real time.