The Metis360 solutions support our customers in delivering best in class services to their own clients. Using the power of data and analytics we bring forward valuable insights that add value and offer solutions to real business needs.
Smartalytics is built on Big Data technologies and a distributed computing platform that centrally organizes requests and continuously monitors mobile devices to identify how subscribers are experiencing the performance of their mobile products and services.
Metis360 puts data at the center of its solutions, aiming to bridge the gap between customers and providers. The Intuit module combines large amounts of device sourced data with intelligent algorithms and fast processing speed to deliver the best customer understanding solution.
MFix is enabling a real-time support service contributing to higher customer satisfaction and decreased operational/logistic cost:
1) Customers can run a full phone diagnostic from home and share the results with the service team.
2) The service team can confirm the hardware issue remotely and suggest follow-up steps.
3) Data collected from service requests can be used to optimize the process further by anticipating issues and diverting each request to the right stream.
The BbAssist module developed by Metis360 is designed to help overcome some of the hurdles smartphone buy-back programs currently face – difficult evaluation process and high error risks. Using BbAssist will allow your customers to run a full smartphone diagnostic remotely and check the buy-back prices depending on phone condition.
The NwSense module offers a complete network coverage map based on device sourced metrics (real user data). Customers perceive network performance and quality of service directly from their mobile devices, where customer experience must be quantified.
PickMe is our retail mobile app that will support you: to have a differentiator at the shelf by display phone specifications & keep the screen on; help customers understand the added value of each model by providing a compare function; prove the screen quality by play a vivid, high quality video of your choice; keep the phone at top performance for demos by cleaning it each night; get a direct communication channel with the final customers by allowing them to subscribe using their email addresses.
Future Decoded empowers all players in the mobile devices ecosystem to recognize clearer insights with a unique device-sourced analytics platform. Each business comes with its specific needs and challenges due to various reasons and our dedicated team helps accelerate and maximize the benefits from our solution while minimizing risk and uncertainty.